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Frequently asked questions

Ordering your garments through ShirtsandSuits.com is safe and easy; We are committed to your total satisfaction. Here are some of our commonly asked questions for your information:

1. How can I talk to you?
   You can phone us in Sydney (+61 2 8011 3727) or Brisbane (+61 7 3103 2630). Alternatively, leave us your details through our contact page and we'll get back to you as soon as possible.
2. How much does it cost?
   We can make your custom made shirts from just $70 (up to $150 for Egyptian cotton) depending upon the fabric chosen. Likewise, in our suits, we have fabrics starting from $399, ranging up to around $1599 for an outstanding Italian fabric. All our garments are made to our exacting standards, sizing and with our full range of customisation options, the only difference being the fabric.
3. How does this work?
   It's really easy. You just register you account, login, then begin perusing our range of products through a few simple steps.
   For example, when designing a suit, you will choose a fabric and fabric design, before choosing the style of jacket and making a range of customisations for the jacket and the trousers - all the steps are clear, simple and can be very fast. Or, if you prefer, you can take all the time that you want to create exactly the look that you are after.
   
   

   Step 1	Step 2	Step 3	Step 4	Step 5
   Choose your garment - shirt, suit, tuxedo or whatever.	Select your fabric material.	Pick your fabric design, colour and pattern.	Customise your style to make reflect your personal style and preferences.	Confirm your measurements.

4. Can I see a sitemap to understand how to navigate around this site?
   Sure - it's right here.
5. Who owns ShirtsandSuits?
   Sydney Shirts and Suits Pty Ltd and ShirtsandSuits.com are owned by Daniel Smith. Born in Brisbane, Daniel learned the benefits of bespoke or custom-made clothing while travelling through Asia; while he lives in Brisbane, ShirtsandSuits was founded in Sydney.
6. How do I pay?
   We welcome payment through direct deposit, credit card and PayPal. All our payment systems are secure, using the latest technology to protect you.
7. Did you successfully receive my order?
   We will confirm your order within 24 hours. Please ensure that you check the email address that you used when ordering.
8. How can I track the status of my order?
   You will receive an acknowledgement of the status of your order about two business days after you have placed your order. This will be emailed to the address that you gave us when ordering. When your clothes are ready to be sent out, we will send a confirmation email with the tracking details.
9. When will I receive my new clothes?
   In roughly three (3) to four (4) weeks.
   After your payment is received, your new clothes will be made and shipped in around seven working days. Once shipped, your order will take 7-14 working days to arrive, depending upon where you are. We can arrange for priority shipment in addition to our usual standards.
10. What is the returns policy for Shirts and Suits?
    ShirtsandSuits.com is committed to delivering total customer satisfaction. If there is any error on our part, we will alter or replace the product at no charge. If there is an error in your measurements, just send it to us - we will make alterations and return it to you. Once an order is placed and paid for, it cannot be cancelled, though if we receive notification before the garment's production has begun, we will happily accept changes. For more specific questions, please contact us using our contact form.
11. Can I have you copy my existing clothes or sizing?
    Certainly: We will make an exact copy of your sizing on the basis of your best fitting garments, with whatever adjustments that you might require. After contacting us to make these arrangements, you can simply forward to us your garments and any comments.
12. I am not sure how to measure myself - have you any suggestions?
    If you are unsure you can print the measurement form and go to a local tailor, drycleaner or alterations shop and have them measure you up. Tailors will often do this for little or no cost. There are many such stores around near you.
    
    It's important that you supply us with as much information as possible to give us the best chance of getting your precise measurements right the first time.
13. Why do you prefer that I send images of myself?
    Seeing photos of yourself allows us to see your body postures so that we can make your suit and shirts fit you better. Ideally, please send us a full back, front and both side profiles, preferrably against a black or strongly contrasting background.
14. Will I get a perfect fit?
    We have generations of experience to help make your garment a perfect for you. While we typically get things right first time, we can make things even better with your later orders, and allow you to adjust to exactly how you would like it. If we make a mistake, we will fix the error, but even if you just want to adjust the sizing of your order, please simply forward your garment back to us and we will do what is necessary.
15. Do you charge extra for big and tall?
    No - we charge the same reasonable prices, irrespective of your size or proportions.
16. What if I make a mistake?
    After your order is confirmed, we may be able to make adjustments to the order until work is actually begun. We can only guarantee that you will receive the garment as ordered, so please check your order carefully. In particular, please check the fabric, the design and your measurements.
17. Fabric appearance
    The fabrics displayed on this site closely correspond to our fabric range. However, the image on your screen may vary, depending upon your monitor. Increasing the brightness of your screen can help you in guaging the colours accurately, and we do provide a verbal description of many of our fabrics. Please note that sometimes we may be out of stock of your preferred fabric. In such a case, we will inform you and either match the fabric closely or give you the choice of another fabric.
18. Are there any other terms and conditions?
    After receipt of your garments, please check that they fit correctly, and match what you ordered. If you need to make adjustments, please contact us within two weeks, as we will cover adjustment costs entailed up to this time.
    All prices are inclusive of any GST payable.